The biggest potential benefit for organisations deploying IP Telephony is in the value derived from advanced communications applications and standards based enterprise application integration. The ability to manage voice just like other applications on the desktop and also integrate with other business applications such as email, CRM and supply chain management systems will considerably enhance the productivity of workers in an organisation.
Applications such as unified messaging, real-time web collaboration, as well as custom vertical industry applications, have the potential to bringing about a sea of change in the way businesses communicate. Companies that can move fast on these applications have the potential to build competitive advantage over rival firms.
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Add Voice To Your Applications
By using the Ribbit Platform Sherlock Informatics developers are able to integrate telephony and voice features into any web aplicatoin, AIR desktop application or Flash/Flex project.
The Ribbit Platform is a reliable, scalable and future-proof multi-protocol, open platform that supports rich voice innovation and integration.
The foundation of the platform is the Ribbit SmartSwitch™, a revolutionary multi-protocol carrier-grade, Lucent certified, CLASS 5 soft switch. It is the Ribbit SmartSwitch that allows calls to be initiated and answered on multiple devices and run across multiple communication protocols, networks, and device types.
Try It
If you have a microphone and speaker on your computer you can give it a try:
Example Applications
Retail
Voice commerce enabled website to facilitate easy ordering and support.
Multi-purpose numbers for special promotions, new product releases and more.
Voice message board to gather customer feedback or post messages from the company to the public.
Voice alerts associated with order transactions and shipments.
Financial Services
Voice commerce to facilitate transactions by phone with receipts sent via SMS to mobile phone.
One click call support from within user's online account.
Voice alerts regarding account status, account activity and transactions.
Promotional voice messages to client base to invite them to webinars, townhall meetings, or to try new services.
Full Featured
Rich set of capabilities and interfaces:
- Web Browser Calling
- Desktop Calling
- Call Routing
- Inline Registration
- Telephone User Interface
- Call Management
- Caller ID 2.0
- 3rd party Call Control
- Contact Manager/Address Book
- Plaxo Synchronization
- Voice Messaging
- Text Messaging
- SIP Server
- Speech to Text
- Secure Admin Tools
- Purpose Numbers
- VOIM - Skype, Google Talk, MSN
- Voice Memo
- PSTN, VOIP, Mobile
and more...